sobat33 Privacy Policy
This page describes what we collect when you use sobat33 and how we keep that data protected. We at sobat33 collect personal information—including your email, identity documents, payment details, and account activity—to verify your identity, process deposits and withdrawals, deliver customer support, and comply with anti-money-laundering and anti-fraud regulations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.
Our sobat33 platform stores account data on secure servers. Some of these servers may be located outside Indonesia; your data may therefore be transferred to and processed in jurisdictions with different data-protection standards. By using sobat33, you consent to this international data transfer. We at sobat33 apply the same security standards to all servers, regardless of location, and we limit data access to staff who need it to provide our service.
This privacy policy outlines what information we collect, how we use it, who may access it, and what rights you have regarding your data on sobat33.
What Data We Collect on sobat33
Account and identity information
When you create a sobat33 account, we collect your email address and a password of your choice. During our know-your-customer (KYC) verification process, we collect a photograph of your government-issued ID card (such as a KTP), a selfie of you holding that ID, and proof of your residential address (a utility bill, bank statement, or lease agreement). We also record the date you create your account, your stated country of residence, and any phone number you provide.
Payment and transaction data
We at sobat33 collect details of every deposit and withdrawal you make. This includes the amount, the date, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and your account balance before and after each transaction. We do not store your full bank-account number or credit-card details; our payment processors handle those securely. However, we do retain the last four digits of your card or account (for withdrawal-method verification) and the name associated with that payment method.
Activity and gameplay data
We at sobat33 log every game you play, every bet you place, and every market you engage with. This includes the date, time, game type (sportsbook, live-dealer, slot, esports), the amount wagered, the outcome, and your balance change. We use this data to calculate your account history, resolve disputes about game outcomes, detect suspicious patterns, and provide you with a transaction record in your account dashboard. Your activity history is viewable only to you and to our support and compliance staff.
Technical and device data
We at sobat33 collect information about the device and network you use to access our platform—including your IP address, browser type, operating system, and device identifier (such as your phone's advertising ID). We use this data to detect fraud, prevent account takeover, troubleshoot technical issues, and understand how users interact with our platform. We may also store cookies on your device to remember your login preferences and improve your user experience.
How We Use and Protect Your Data on sobat33
Our purposes for collecting your data
We at sobat33 use your personal information for the following purposes:
- To verify your identity and complete KYC compliance as required by Indonesian banking regulations.
- To process your deposits and withdrawals, and to reconcile your account balance with payment processors.
- To deliver customer support via live chat, email, and in-app messaging in English and Indonesian.
- To detect and prevent fraud, money laundering, account takeover, and other prohibited conduct.
- To settle disputes about game outcomes, bonus terms, or transaction errors.
- To provide you with account statements, transaction history, and tax documentation (if legally required).
- To improve sobat33's platform, games, and services based on user feedback and usage patterns.
- To notify you about updates to our terms, policy changes, or important account security alerts.
We at sobat33 do not use your data for marketing purposes without your consent. We do not sell or rent your data to advertisers or data brokers. We may share your data with third-party service providers (such as payment processors, identity-verification vendors, and cloud-hosting companies) only to the extent necessary to provide our service—and we contractually bind all such vendors to maintain your data confidentiality.
How we protect your data
We at sobat33 use industry-standard encryption (TLS/SSL) to protect your data in transit over the internet. Your password is hashed and salted before storage—we do not keep plain-text passwords. We limit access to your personal information to sobat33 staff who need it to serve you (such as support agents, compliance reviewers, and payment-processor liaisons). Our servers use firewalls, intrusion detection, and regular security audits. We conduct annual security assessments and penetration testing to identify and remediate vulnerabilities.
However, no security system is perfect. While we at sobat33 take all reasonable precautions to protect your data, we cannot guarantee absolute security. If you suspect a data breach or unauthorised access to your sobat33 account, contact our support team immediately via live chat, email, or in-app messaging.
Your rights regarding your data on sobat33
You have the right to access your personal information stored in your sobat33 account at any time—your account dashboard displays your email, contact details, account history, and transaction records. You may update your email address or contact information through your account settings.
You may request deletion of your sobat33 account; however, we are required by law to retain certain data (such as transaction records and KYC documents) for anti-money-laundering compliance. We will close your account and delete non-essential data upon request, but we will retain records necessary to comply with financial-services regulations and to resolve any outstanding disputes.
If you have questions about your data, wish to request a copy of all information we hold about you, or wish to lodge a complaint about our data practices, contact our support team. We will respond to data-access requests within standard response windows (typically a few business days).
Cookies and third-party services
We at sobat33 use cookies to store your login preferences, remember your language selection, and track how you navigate our site. These cookies do not contain personal information; they store only an anonymous session identifier. Most web browsers allow you to disable cookies, though doing so may impair your sobat33 experience.
Our platform may contain links to external websites (such as Liga 1 official sites, payment-processor pages, or regulatory bodies). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing your information with them.
Policy updates and contact information
We at sobat33 may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting the updated policy on our site. Your continued use of sobat33 following such notice constitutes acceptance of the updated policy.
If you have questions about this privacy policy, your data, or our data-protection practices, contact our support team via live chat (available during business hours), email, or in-app messaging. Our multilingual support staff (English and Indonesian) will assist you with data-privacy inquiries, data-access requests, and account-deletion procedures.
We at sobat33 are committed to protecting your privacy and operating our platform with transparency and respect for your personal information. Our data practices are designed to comply with Indonesian financial-services and anti-money-laundering regulations, while maintaining the security and confidentiality of your account. If you have concerns about your data or our privacy practices, our support team is available to assist you. Services are available only where local law permits—users are responsible for verifying that access and use comply with their own jurisdiction's data-protection and privacy laws.